Maidenlands Cattery

• Cats will NOT be accepted for boarding without their current vaccination card for immunisation against flu and enteritis. If you are unsure of whether your cat’s vaccinations are up to date, please contact your veterinary surgery.
• By law, all pet cats in England must be microchipped. Please provide us with your cats microchip number prior to boarding. If you do not know your cats microchip number we will scan your cat on arrival.
• All cats need to have been adminstered vet approved graded flea and worming treatments prior to boarding. 
• Owners must inform us at the time of booking or arrival of any medical history. 
• We reserve the right to refuse admission of any cat showing signs of illness pending veterinary advice.
• In the event of accident of illness, the cattery veterinary surgeon will be called to attend or the cat may be removed to a veterinary surgeon’s care at the discretion of the proprietor or management of the cattery. We reserve the right to contact the owner’s veterinary surgeon to discuss any past or current medical problems. If contact of the owner or the owner’s representative is not possible any treatment deemed necessary will be carried out without the owner’s consent.
• We will be responsible for any veterinary fees (up to £700) incurred through a medical condition developing with a cat whilst being boarded. We will NOT be responsible for any veterinary fees incurred whilst boarding for a cat which develops a medical condition that it has a history of previously suffering from, or for a cat which enters the cattery with an ongoing medical condition, and these veterinary fees will be charged to the owner.
• Boarding rates are charged on a daily basis including the day of arrival and departure, and include all food (except prescription diets), beddings, litter, chalet heating and insurance.
• We supply and feed as instructed by the owners as near as possible. However alternative diets/ brands may be fed if difficulties are found obtaining the cat’s usual food, or if the cat is not eating its usual diet, then an alternative will be offered.
• Sharing of accommodation is only available to compatible cats from the same household.
• Cats over 6 months of age are only accepted if neutered/sprayed.
• Less than three days is permissible but the minimum charge is for three days boarding, with the exception of the Christmas period when the minimum charge is for seven days.
• Provisional bookings will only be held for a maximum of 48 Hours.
• Customers may be required to provide a non-refundable deposit of up to 50% of the total boarding fee to secure a booking.
• Please contact as soon as possible if you need to cancel your booking. If your booking is cancelled within 14 days of your boarding date you will be charged £20 per cat. If we are not notified before the booked drop off day’s owners will be charged for the full reserved period if they are shortening the original booking. If extra days to those already booked are required, providing there is a space available, they will be charged for accordingly. When a booking requires amending you are advised to inform us as soon as possible to avoid problems and disappointment when arriving to board.
• Payment is required at the commencement of the boarded period. Cats will not be released until full payment is received.
• Please be aware that if you are booking boarding for the following year, the tariff may have altered from the time of booking to when you board, as prices are reviewed each year, with any changes being implemented from 1st January.
• Cats must be transported in secure and suitable pet travel carrier.
• We require a contact number of a friend, neighbour, relative or owner’s mobile phone number in the likelihood of you being delayed or problem in picking up your cat. You will need to arrange for someone to be available to collect your cat on your behalf if necessary, as we cannot guarantee to be able to hold your cat for an extra day. Please inform us of the standby collectors contact details when you drop your cat off for boarding.
• All belongings are left at the owner’s risk. Any items left unclaimed by owners after two months following boarding will be disposed of.
• Any Treatment deemed necessary for your cat’s comfort and wellbeing, i.e. worming, flea treatment, etc., will be carried out at the management’s discretion and charged to the owner. 
• We will administer medication to manageable cats. However, should a cat risk causing harm to cattery staff or to itself whilst medication is trying to be administered resulting in it being impossible to treat the cat, then it may be necessary for the cat to be cared for by a veterinary surgeon either at the cattery or at the veterinary surgery. Any veterinary fees incurred in this will be charged to the owner of the cat.
• The grooming of the cats will be carried out as necessary, and it is appreciated if owners have their own grooming equipment that they bring it in with the cat. However, we will not be responsible for grooming any cat that gets distressed or risks causing harm to staff whilst being groomed.
• Whilst every care and precaution are taken with every cat boarded with us, the proprietors cannot be held responsible for any illness, disease or death that may occur during boarding.

Sharing – Sharing is only available to compatible cats from the same household

Microchipping – By law, all pet cats in England must be microchipped. Please provide us with your cats microchip number prior to boarding. If you do not know your cats microchip number we will scan your cat on arrival.

Vaccinations – Cats will NOT be accepted for boarding without their current vaccination card for immunisation against flu and enteritis.

Flea and worm treatments – All cats need to have been adminstered vet approved graded flea and worming treatments prior to boarding. 

Short Stays – Less than 3 days boarding is permissible, but the minimum charge is for 3 days boarding, with the exception of the Christmas period when the minimum charge is for 7 days.

Long Stays – Boarding for 4 weeks or longer will require interim payments. We reserve the right to ask for up to a 50% deposit to secure a booking.

Extra Comfort – Heated cat beds are available at the owners’ request at an additional charge of £1 per day per bed.

Payment – Please pay by cash or Debit/Credit card 

Viewing – Viewing of the cattery is recommended and welcome during our open times.